Best remote support software (2026)
Our ranked shortlist of the best remote support and remote access tools for IT teams, MSPs and small businesses.
Remote support software is how modern IT gets fixed — a technician connects to a user's machine over the internet and sorts the problem out. The "best" tool depends on whether you want raw speed, an all-in-one platform, or the deepest feature set. We've ranked the leading options and flagged who each one suits. New to the category? Start with what is remote support software?
Our top picks at a glance
- GoTo Resolve — all-in-one
- AnyDesk — fast & cheap
- TeamViewer — most features
- Splashtop — best performance
- Zoho Assist — best budget
- ConnectWise ScreenConnect — best for MSPs
The shortlist, reviewed
1. GoTo Resolve —
Best for: Small and mid-sized IT teams wanting support + ticketing in one place
Our top all-rounder: remote support, access, ticketing and light management in one console, with a genuinely useful free tier and a smart zero-trust security model. The best balance of capability and value for most teams.
2. AnyDesk —
Best for: Technicians wanting fast, affordable remote control
The value champion: low-latency performance, a tiny portable client and pricing that undercuts the big names. If your job is to connect quickly and fix things, it's hard to beat.
3. TeamViewer —
Best for: Businesses needing the deepest features and widest platform reach
The established heavyweight with the broadest platform support and feature set. Premium-priced and strict on commercial use, but unmatched for breadth.
4. Splashtop —
Best for: Teams prioritising session quality and value
High-definition, low-latency sessions at a competitive price, with products tuned for support, access and remote work. Excellent if performance matters.
5. Zoho Assist —
Best for: Small businesses and existing Zoho users
Clean, affordable, with a free tier — and a natural fit if you already use the Zoho suite. A quietly excellent value pick.
6. ConnectWise ScreenConnect —
Best for: MSPs wanting customisation and self-hosting
Deeply customisable with a rare self-hosted option. The MSP favourite for teams that want to own and shape their support platform.
How we chose
These picks come from our standard five-part framework — setup, features, security, support and value — weighing hands-on testing where possible, vendor documentation and aggregated, recent user feedback. See how we test. Rankings reflect overall fit for the category; the best choice for you depends on your specific needs, which each entry's "best for" line calls out.
Frequently asked questions
What is the best remote support software?
For most teams, GoTo Resolve offers the best balance of features, value and an all-in-one approach. AnyDesk is the best value for fast, simple remote control, and TeamViewer leads on raw features and platform breadth.
What's the best free remote support tool?
GoTo Resolve and Zoho Assist offer free tiers for business use; AnyDesk and TeamViewer are free for personal, non-commercial use. For commercial use, GoTo Resolve's free tier is among the most generous.
What's the difference between remote support and RMM?
Remote support connects to one device to help, usually attended. RMM proactively monitors and manages whole fleets with automation. If you manage many devices, see our best RMM guide.