About ProblemResolve
We help IT teams, MSPs and small businesses choose remote-support and IT management software without wading through vendor marketing.
What we do
ProblemResolve is an independent publisher covering the tools IT professionals use every day: remote access and support software, remote monitoring and management (RMM) platforms, helpdesk and ticketing systems, and patch management. We research each tool, test the ones we can get access to, read through real user feedback, and write it all up in plain English.
We are independent
We are not affiliated with, endorsed by, or operated by any of the software vendors we review — including GoTo, TeamViewer, AnyDesk or any other brand mentioned on this site. All product names and trademarks belong to their respective owners. We reference them only to describe and compare their products, as any reviewer does.
How we make money
Some of the outbound links on this site are affiliate links. If you click through and sign up or buy, we may earn a commission — at no extra cost to you. This is a common model for review sites and it keeps our content free. Crucially, it does not change how we score products: a tool we earn nothing from can and does outrank one we do. Our scoring framework is public on our how we test page.
Who it's for
- Internal IT teams choosing a remote-support or endpoint tool
- Managed service providers (MSPs) evaluating RMM and PSA platforms
- Small businesses and solo technicians who need something affordable and quick to deploy
- Anyone comparing two specific tools and wanting a straight answer
A note on safety
Remote-access software is powerful and, unfortunately, heavily abused by tech-support scammers. We cover this honestly in our remote-access security guide, because choosing a tool also means using it safely.
Questions or corrections? Get in touch — we update pages when products change.