GoTo Resolve vs ConnectWise ScreenConnect: which should you choose? (2026)
All-in-one simplicity versus MSP-grade customisation and self-hosting. How GoTo Resolve and ConnectWise ScreenConnect compare.
GoTo Resolve and ConnectWise ScreenConnect both handle remote support well, but serve different maturities of team. GoTo Resolve is the approachable all-in-one with a free tier and built-in ticketing, great for small and mid-sized IT teams. ScreenConnect is the customisable, self-hostable workhorse favoured by MSPs who want control. Simplicity versus control is the core question.
Side-by-side comparison
| Feature | GoTo Resolve | ConnectWise ScreenConnect |
|---|---|---|
| Free tier | ✓ Yes | — No |
| Built-in ticketing | ✓ Yes | — No |
| Self-hosted option | — No | ✓ Yes |
| Customisation & branding | Moderate | Extensive |
| Ease of setup | Very easy | Steeper |
| Light device management | ✓ Yes | Via ecosystem |
| Best for | Small/mid IT teams | MSPs wanting control |
Choose GoTo Resolve if…
you want an easy, affordable all-in-one with remote support, ticketing and light management, plus a free tier to start — ideal for small and mid-sized IT teams.
Choose ConnectWise ScreenConnect if…
you're an MSP (or control-focused team) wanting deep customisation, branding and especially self-hosting, and you don't mind a steeper setup.
Bottom line
GoTo Resolve is the simpler, more affordable all-rounder; ScreenConnect is the customisable, self-hostable MSP tool. Pick based on whether you value out-of-the-box simplicity or deep control.
Frequently asked questions
Is ConnectWise ScreenConnect the same as ConnectWise Control?
Yes — ConnectWise Control was renamed ScreenConnect. The two names refer to the same product.
Does GoTo Resolve offer self-hosting?
No — GoTo Resolve is cloud-based. If self-hosting is a requirement, ScreenConnect's on-premise option is the differentiator.
Which is better for a small IT team?
GoTo Resolve, usually — it's easier, has a free tier and bundles ticketing. ScreenConnect's power suits MSPs and control-focused teams more than small internal IT.